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Q:

What’s the best approach to assure maximum performance of a Unified Communications solution?

A:
Unified Communications unites communications like telephony, conferencing, email, voice mail, instant messaging, video, and collaboration across a variety of user interfaces and devices. Avaya integrates these applications and systems reliably and securely to bring powerful, intuitive communications tools to your on-the-go staff.

Avaya Global Services provides a full range of services to help assess your business needs and recommend which Unified Communications solutions will help create soaring productivity and a sharp edge in the marketplace. We help you select the best course of action for Unified Communications and to incorporate the solutions seamlessly into your business.

Avaya provides the resources you need to perform implementation, integration and maintenance of your mobility, messaging and conferencing solutions. We offer scaleable, On Demand options so you can control the costs and risks of rolling out IP telephony and messaging solutions. We can also manage your Unified Communications environment ongoing.
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EXTENDED ANSWER:
What’s the best approach to assure maximum performance of a Unified Communications solution?
 
Avaya offers a full range of services capabilities to incorporate Unified Communications into your existing business processes:

Business Communications Consulting
We consult on your communications strategy and policies, and recommend the best solution for your staff and your business. We can identify areas for business process improvements/efficiencies and provide recommendations on your hardware, software or services needs, including plans for IP migration.

We analyze the readiness of your wireless LAN and identify steps to make it ready for a Unified Communications solution. We can also develop your network design. We identify and remediate security vulnerabilities of your network and application environment.

Implementation/Integration
We implement and integrate software and hardware products into your network. Post-installation, our centralized monitoring and maintenance support your new products and IP servers, assuring application performance and your staff’s productivity.

Support
For ongoing support and management, Avaya can oversee communications applications and your entire communications environment. We also provide specific managed services for Avaya Meeting Exchange Conferencing.

On Demand
Our On Demand solutions offer enterprise-class functionality, but require no major capital expenditure or in-house management. Housed and managed in a secure data center, On Demand provides fully scalable functionality to businesses as a subscription. With the applications and functionality delivered over a WAN connection, businesses can connect all their remote locations and mobile workers on the same feature-rich platform. On Demand is a low-risk and flexible option for businesses, delivered on monthly basis. You can easily scale up or down to meet changing needs.

As you’re researching and planning Unified Communications, rely on Avaya to help make the most-informed decision and smoothly launch your new applications. With Avaya:

  • You have the advantage of having one vendor anticipating and providing for your Unified Communications needs.
  • You can adopt and deploy new technology more quickly with the availability of experienced resources.
  • You can control your business costs with a hosted service offering while using new technology to gain a competitive advantage.
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