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Q:

How can I achieve optimum performance of my IP telephony applications?
A:
On the path to Intelligent Communications—the merging of communications applications with business goals to better connect your staff, suppliers, and customers—you can rely on the technology of IP telephony to unite your business. But, new technologies mean changing your usual communications environment. With IP telephony, new factors play a role in daily operations, adding a layer of complexity and risk to supporting your business communications. To assure the best performance and uptime, IP telephony requires support beyond the traditional maintenance you rely on for voice communications.
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EXTENDED ANSWER:
How can I achieve optimum performance of my IP telephony applications?
 
Before the world of IP, your traditional maintenance agreement was sufficient to provide maximum uptime in your communications environment and overall optimum performance. Advanced tools and expertise allowed the majority of issues to be detected and resolved remotely, and preventive measures helped optimize and smooth operations.

Unlike traditional voice, Voice over IP is transported over the data network and is shared with several other applications. The dynamic nature of data networks require that numerous different components work together for the system to perform at its best. How a business maintains the interrelationships of the different components is critical to ensuring high performance. Failure of any single component is likely to cause degradation of the quality of Voice over IP. Latency and delays that only minimally impact traditional data applications can significantly impact IP telephony. Availability, security, and reliability of the communications network can be compromised.

Combined with an Avaya Maintenance Agreement, our Proactive IP Support provides the added support necessary to help ensure that the IP telephony environment achieves the performance that businesses need and expect.

Proactive IP Support uses our Enterprise Service Platform, a network management platform, combined with fault management support expertise to deliver a solution to monitor Avaya IP Telephony platforms. The Enterprise Service Platform is designed to automatically correlate alarms from different IP telephony elements, including data networking devices, to quickly identify the root cause of an IP telephony issue. This tool significantly reduces the time needed to determine the true issue. Once the issue is identified, Avaya notifies the customer of the cause of the problem and the customer’s staff resolves the problem.

Paired with an Avaya Maintenance Agreement, Proactive IP Support provides an ideal solution for businesses that desire to maintain a level of visibility and control over their communications network, while leveraging expert support and advanced management tools.
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