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What’s the true cost to your business if communications go down? |
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Ensuring that your network and communications
applications stay up and running is essential
to your customers, your sales teams and partners,
and even your suppliers. When defining preventative
steps and recovery plans, knowing the value
of communications system uptime within your
business is critical. You must weigh potential
downtime costs against costs for the “insurance”
value of maintenance and service restoration.
To define downtime costs, think creatively and
broadly—examine different scenarios. Then evaluate
the methods you’re using to protect your communications
investment. There are two basic approaches to
managing the performance of your network components:
do it yourself in-house or purchase a maintenance
agreement from a provider like Avaya.
Read More |
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What’s the true cost to your business if communications go down?
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When you estimate and study the cost of possible downtime
to your business, consider:
- All costs related to restoring your business processes
- Ongoing costs for facilities (such as trunks and T1s)
that cannot terminate calls
- Productivity losses when workers are unable to receive
calls or process orders
- Any compensatory payments or penalties you must pay
when you’re unable to deliver product or serve clients
according to service level agreements (At worst, could
there be litigation costs associated with broken contracts?)
- Potential losses due to a damaged reputation, including
negative impact on credit lines, ratings, and stock
price
- Inability to bill clients and collect payments
- Estimated value of new business that you miss
Gartner advises calculating outage costs for various
time periods, such as hours or days, because downtime
costs change dramatically over time. Also, costs should
be calculated at the worst possible time period, like
the end of the quarter or at peak times.
In addition to looking at probable costs of downtime,
look at preventative measures. Evaluate how you maintain
network operations, including your systems, software,
firmware, applications, security, and integrations.
When you self maintain, it is important to develop and
keep qualified personnel who can work effectively with
multiple vendors to coordinate updates, manage performance,
and resolve service problems.
When purchasing a maintenance contract, be thorough
in evaluating maintenance service providers. Get a full
understanding of standard support and research any automated
solutions presented.
Avaya Product Support Services focus on maximum performance,
reliability and availability for your contact centers,
messaging, and IP telephony applications and systems.
An Avaya maintenance agreement gives you proven expertise,
additional resources, and consistent, dependable service.
Additionally, with an Avaya Maintenance Agreement, the
cost of your service is a stable, consistent amount,
which lets you budget effectively: you won’t be charged
extra if a component needs replacing or if on-site dispatch
is required. |
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