Simply put, enterprise-class mobility is an approach
to give consistent, equivalent communications empowerment
and control to all of your workers – whether they are
at their desk or home-office, moving around the enterprise
campus, or out on the road. Workers need enterprise
communications in a large variety of work situations
and locations, changing dramatically from day-to-day,
and minute-to-minute. Expectations from customers and
colleagues often extend beyond traditional business
hours and locations. In fact, a proper business continuity
plan leverages the enterprise mobility solution in times
of need. A robust approach is needed to meet all these
needs, to ensure workers have consistent communication
capabilities everywhere.
While many office workers rely on communications functions like voice mail, conferencing and call transferring, there are many other communication applications that are essential tools in performing their jobs and interacting with customers and colleagues. Extending your contact center, collaboration, your telephony and messaging applications to your mobile workforce is where the real value is generated for the organization. Enterprise-class mobility gives you the ability to make those same tools equally available to all of your employees, regardless of their location or communications device. Equally important, your employees benefit from continuing to be part of the enterprise.
The ability to extend these must-have communications tools across your enterprise depends on two main factors. First and foremost, the call processing software that powers your central voice server must be specifically designed and engineered to enable enterprise-class mobility. Second, your communications network needs to be converged and capable of handling IP telephony at appropriate Quality of Service (QoS) levels.
In the truly mobile enterprise, mobile workers have direct access to the same communications tools as their in-the-office colleagues. Whatever an individual’s preferred device – cellular phone, PDA, smart phone or personal computer – your full enterprise can take advantage of centralized personnel directories, integrated access to email and messaging systems, being alerted when conference call bridges or messages are waiting, and easy collaboration with multi-party conferencing.
Having the right overall approach to mobility can
make the difference between a business that just gets
along, vs. a successful business that’s able to make
its people more productive, its processes more intelligent,
and its customers more satisfied. Avaya delivers the
far reaching benefits of an enterprise mobility solution
that is easy for employees to exploit into efficiency
and productivity gains. |
