Any business process
will benefit from CEBP, but the following are some
characteristics that indicate processes that can see
significant improvements:
- High volume transaction-intensive processes
- Critical information needed to understand business
process health are distributed across multiple different
systems
- Key process stakeholders are distributed geographically
or across functional groups
- The need to reduce risk exposure to unexpected
events
- Six sigma process monitoring and control
- Multiple process steps involving various gates
of decision-making, review, or approval
Typical scenarios for CEBP might include:
Financial Services: Automatically
alerting both customers and their financial advisors
to take portfolio action based on changes in the financial
markets.
Manufacturing: Automatically identifying
quality control issues and alerting key managers to
take remedial action.
Healthcare: Expediting patient handling
and treatment by automatically tracking down and linking
the necessary physicians and healthcare personnel
in support of patient care.
Retail: Automatically identifying
low inventory situations and alerting buyers to make
restocking decisions.
For more information on the Avaya CEBP solution, click
"Communications Enabled Business Processes” in
the red navigation bar at the top.
|
