|
|
 |
What’s key to enhancing productivity for people in a remote office or who work on the move? |
 |
To keep productivity high no matter where people are working, communications tools need to be consistent, portable, reliable, and secure. Many of today’s workers operate from different locations and they frequently change locations. A worker may operate in any or all of the following ways:
- From a primary desk on campus, with a computer and desk phone.
- Remotely, as a telecommuter or work-at-home employee.
- Roaming the office campus, relying on available computers and phones or dependent on mobile devices.
>
- Traveling either locally or globally, staying connected via mobile devices and remote access.
With all these tools, the productivity killer is too much time spent managing and operating devices rather than actually communicating. Avaya Unified Communications offer desktop telephony solutions that make it easy to use your office phone functions from a computer, from anywhere you connect. |
|
|
|
What’s key to enhancing productivity for people in a remote office or who work on the move?
|
Avaya Unified Communications consolidate easy-to-use interfaces and make them virtual to create a seamless user experience. Use your same communication tools, regardless of where you are or how you’re accessing the network.
Avaya desktop telephony makes it easy to exchange messages using a computer. Softphones provide simple user interfaces to control calls, offer a wide variety of features, access directories, and track inbound and outbound communications. Capabilities include telephony presence, instant messaging, integrated video, LDAP directory access, dialing from Microsoft Outlook and contact screen pops for incoming calls, click-to-call from Internet Explorer, and integration with IBM Lotus Notes.
Note that in 2007 Avaya will offer integration with Microsoft Office Communicator and Live Communication Server and IBM Sametime supporting click-to-call, Avaya Communication Manager features, and managed video.
Avaya IP Softphone
IP Softphone enables portability of a user’s office environment to hotel rooms, a home office, wireless hot spots—virtually anywhere that there is Internet or Intranet access. It enhances productivity for customer-facing employees via list-based dialing from MS Outlook and Lotus Notes contact lists and other directories. It has five modes of operation (Road Warrior, Telecommuter, IP Phone Control, DCP Phone Control, and IM only) to ensure its usefulness in many work environments.
IP Softphone has a choice of simple GUIs and integrates with Microsoft desktop applications like Outlook and Internet Explorer. Add Instant Messaging and Presence as well as videoconferencing for enhanced collaboration capabilities.
one-X Desktop Edition
Avaya one-X Desktop Edition users can handle calls more productively, providing better service to customers and colleagues. Users are able to make, receive, and handle voice calls, manage multi-party conference calls, send instant messages to one another, and track each others' presence using an intuitive GUI.
Avaya one-X Desktop Edition is easy for IT departments to deploy. It leverages the industry-standard nature of SIP (Session Initiation Protocol) and operates in three modes: with Avaya SIP Enablement Services as part of a complete Avaya SIP solution, with third-party SIP proxy servers and endpoints that are IETF RFC 3261 compliant, and in peer-to-peer mode with no SIP infrastructure. |
|
|
