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Q:

How do I overcome the challenge of managing multiple locations?

A:
Enterprises are more distributed than ever. Branch locations add up to 4 million sites around the world, the number of branch locations is growing by 11% every year, and up to 91% of employees now work in branch or remote locations.

For many companies, branch locations are the front line to customers. Often, branch communications capabilities have as much impact on the success of an enterprise as communications at headquarters. Yet branches are frequently on separate or different communications systems, clumsily connected throughout the enterprise. Communications network management and administration are difficult, and often handled by over-committed IT teams.

Avaya Distributed Office provides a centralized, web-based management tool that simplifies branch network monitoring and management, reducing costs and saving valuable time. An intuitive interface lets administrators display, manage, and update branches by region, function, or other logical groupings.
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EXTENDED ANSWER:
How do I overcome the challenge of managing multiple locations?

 
Often, companies need to contain costs, drive employee productivity, and deliver competitive advantage across their branch networks. In evaluating needs and the available communications solutions, companies should look for products and support that will ease the burden of branch deployment and administration as well as deliver enterprise-wide, harmonious functionality.

  • Simple web-based tools that enable intuitive branch network management and visibility.
  • Quick local deployment using wizards for step-by-step, visual guidance on installation and customization templates.
  • Central and local administration options for voice mail, automated attendant, announcements, and system parameters. Bulk administration for MACs and configuration changes.
  • Easy, repeatable feature configuration including SIP private routing/trunking, feature code access, dial plan, coverage path, and daylight savings time.
  • Synchronization with centrally managed configurations, backups, software releases, features, and functionality.

Avaya Distributed Office is a centrally managed communications platform specifically designed for branch locations. It offers centralized management and rapid branch rollout to drive down the total cost of ownership. To boost staff productivity, Distributed Office delivers powerful SIP-enabled features, mobility, and a friendly end-user experience.

Distributed Office can:

  • Easily scale as your branch network grows. SIP-based distributed architecture eliminates hardware and network complexity.
  • Enhance productivity and customer responsiveness with advanced branch applications from Avaya and our partners.
  • Deliver complete branch network visibility and control from a single interface for intuitive centralized management.
  • Limit the technical expertise required at branch locations when you use fast, flexible deployment templates.
  • Virtually eliminate branch staff training when users have the key system phone interface.
  • Streamline communication and workflow with other branches and headquarters through networked locations.

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