Embedding communications applications in daily business
processes improves quality and efficiency. Avaya Intelligent
Communications solutions create upswings in worker productivity,
customer loyalty, and profitability, but also offer
profound transformations in operations. Avaya Intelligent
Communication solutions reduce human latency―the time
it takes for a desired action―so business decisions
can be made faster, easier and more accurately.
Consider these stories of how Avaya Intelligent Communications
help our real-life customers:
- A communications system maxes out, leaving 60% of calls not handled. The entire workforce needs better communications tools. Avaya builds a scalable, cost-saving, converged infrastructure, delivering immediate productivity applications—like letting mobile employees be reached via their office phone numbers and giving fast access to voice and email messages for employees on the go.
- Unreliable, expensive communications between disparate call centers is transformed with IP telephony networking and new functionality. Customer wait time decreases, calls automatically route to the appropriate agents. Channels of email, fax, voice and web come together to serve customers with a myriad of options and help employees cut processing time.
- A huge global company needs to move headquarters to a new location―it’s critical to stay connected and secure during the transition. A phased implementation is managed with Avaya tools and applications, including reservation-less, multi-party conferencing that keeps everyone in touch and Unified Communications that auto-forward calls and deliver advanced messaging capabilities.
Whether you’re focused on converging communications
with IP telephony, updating a call center, or expanding
functionality for a mobile workforce, ultimately your
goal is to improve your productivity, customer service,
and profits. With Intelligent Communications, Avaya
can help ensure that your communications advancements
give a fast ROI and support your business mission.
With Avaya, you get great communications products.
You also get global, enterprise-wide capabilities,
diagnostic support, and network management, which
are key to improving performance and day-to-day business
transactions. But to start, Avaya offers comprehensive,
professional services led by experts who provide analysis,
knowledge, and recommendations on what technologies
and communications-enabled processes your business
will benefit from most.
All over the world, more than a million organizations
are using Avaya applications, systems and services
to extend their reach to people, accelerate their
communications, and enrich their productivity like
never before. It’s time to discover the power of Intelligent
Communications.
|
