Midsize businesses are stuck in the middle. They are
sandwiched between enterprise-sized organizations
with vast resources that can implement feature-rich
services, and small companies with high-touch and
agility. Midsize businesses may not have the resources
to build the capabilities that their larger counterparts
have, but neither can they provide the same kind of
high-touch personal service that smaller organizations
do.
If you’re in a midsize business, you are probably
beginning to nip at the heels of your larger competitors,
while your smaller peers may be nipping at yours.
The competitive differentiator is quickly becoming
service. Quality communications with customers, suppliers,
and employees is the key to providing the service
that is needed to become and remain competitive.
In this service-oriented and service-valued world,
contact centers are the touch points between an organization
and its customers. Under pressure to do more with
less, contact centers are a prime target for improving
a company’s reputation and bottom line. The stakes
are highest in mid-sized organizations like yours,
which need to emulate the service levels and capabilities
in larger organizations using fewer available resources.
Probably more so than anywhere else in the business,
your well-planned investment in contact center technology
pays off big-time!
Unlike any other time in history, new technologies
can help your business play in the big leagues. In
the past, midsize businesses have often had to make
technology comprises, due to higher price points for
software, hardware and system integration costs. Today,
these businesses are demanding a high level of functionality
for their contact centers and no longer accepting
compromises. They must improve customer satisfaction,
increase customer loyalty, reduce employee turn-over,
and decrease costs.
Avaya Customer Interaction Express addresses all of
these issues unique to midsize businesses by providing
a low-cost all-in-one intelligent communications suite.
It runs on industry standard hardware and operating
systems, and provides feature rich Agent desktop applications.
This integrated solution delivers a variety of values
and benefits to your business such as:
- Enabling you to maximize the value of every interaction
by delivering consistent, personalized service and
identifying cross-selling and up-selling opportunities.
- Helping you build stronger customer relationships
by providing exceptional customer service across
the business.
- Allowing you to deliver the right service at
the right level, anytime, anywhere due to the benefits
of multi-vendor, multi-platform, multi-switch, and
multi-site capabilities.
- Ensuring decreased costs with fully integrated
multi-channel solutions, rather than disparate point
solutions.
- Increasing your ability to meet customer requests
quickly – “first contact resolution”.
- Making it possible for your employees to be more
productive by giving them the tools they need to
proactively reach out to customers with information
and new opportunities.
Avaya Customer Interaction Express provides the
comprehensive capabilities you need to help your business
find a new competitive edge to compete with larger
enterprises. Learn more about Avaya Customer Interaction
Express from your Avaya authorized Business Partner
or your Avaya account executive, or see Customer Interaction
Express on the Products A-Z list on www.avaya.com. |
