Avaya CEBP marks a milestone in the convergence of
IT and communications, and the implementation of Avaya
Intelligent Communication capabilities. Avaya CEBP
is the innovative result of over 22 patent applications
and positions Avaya as first in several areas:
- Avaya is the first to make CEBP solutions practical
and cost-effective. CEBP uses a rich set of high-level
composite web services that combine capabilities
across a range of Avaya communication applications.
This Service-Oriented Architecture approach replaces
the complexity and cost of computer telephone (CTI)
and proprietary application program interfaces (APIs)
with modular web services that can be rapidly incorporated
and re-used across business processes throughout
the enterprise.
- Avaya is the first to help businesses transform
processes through the integration of both "sense"
and "response" technologies. Advanced
event-processing ties into the business process,
analyzing information from multiple sources in real-time
to "sense" events that require attention.
This capability is combined with a communications
orchestration engine that enables the business process
to instantly "respond" by triggering intelligent
communications that reach out to key decision-makers
using whatever means are available.
- Avaya is the first to deliver "two-way"
closed loop communications. Unlike simple one-way
alert notification solutions, Avaya CEBP uses communications
to actively keep the business process moving. All
communications are continuous and "closed loop"
– CEBP can actually provide options and receive
responses from users, passing this back to the originating
system to take the next step, whether to escalate
an alert, mobilize and conference a team, trigger
a new workflow, or even follow up to verify compliance.
- Avaya is the first to make communications an
auditable part of the business process. Real-time
communications are the key to the normal operation
of many business processes. They become critical
when exception or crisis events require rapid response
and quick decision-making. Yet, few enterprises
today fully understand the business context in which
their communications occur. Because the cycle of
response is separate from the business process itself,
it is often difficult if not impossible to understand
what communications took place in relation to a
critical business event.
- Avaya CEBP ties communications within the context
of the business process. In relation to an event,
it keeps track of who was contacted and their responses.
If a conference call takes place, Avaya CEBP notes
who is present and can even follow-up afterwards
with key decision-makers. As a result, when any
event occurs, your business knows what communications
took place, who was contacted, their responses,
and the subsequent actions that were triggered as
a result.
For more information on the Avaya CEBP solution,
click "Communications Enabled Business Processes"
in the red navigation bar at the top. |
