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Avaya consistently is recognized as a global leader by industry and technology experts and has achieved worldwide leadership positions in the following:
- No. 1 worldwide in IP Telephony1
- No. 2 in IP Telephony in Europe, Middle East and Africa2
- No. 1 worldwide in Enterprise Telephony3
- No. 1 in Call Centers in North America4, Latin America5 and Europe6 and Asia Pacific7
- No. 1 worldwide in Enterprise Messaging8 and Unified Communication9
- No. 1 in the U.S. in PBX Maintenance Services10
- Leader Quadrant of the Gartner Corporate Telephony Magic Quadrant for North America11
- Leader Quadrant of the Gartner Corporate Telephony Magic Quadrant for Europe, Middle East and Africa12
Avaya Global Services has approximately 9,000 services experts worldwide, supported by 24 network operations centers, 13 technical support centers and unique patented design and management tools.
Every day, people use over 100 million of our voice mailboxes.
We employ approximately 20,000 people, including some 2,500 research and development professionals worldwide.
We have about 2,500 authorized or certified partners worldwide.
Sources: 1Synergy Research Group, Q2 2005 Enterprise Telephony Market Shares, August 2005; 2Synergy Research Group, Q1 2005 Enterprise Telephony Market Shares – EMEA, May 2005; 3Dell'Oro Group, IP Telephony Enterprise Report, 2Q05, August 2005; 44Gartner Group, 2004 Preliminary Market Statistics: Call Centers, North America, March 2005; 5Frost & Sullivan, Latin America Contact Center Solutions, 2004; 6Gartner Group, Contact Centers, Western Europe, 2004 (Preliminary), February 2005; 7Frost & Sullivan, Asia Pacific Interaction CRM Markets, 2004, June 2005; 88In-Stat/MDR, Unified Messaging Usurps Traditional Voice Messaging, August 2004; 9Radicati Group, Unified Communications Market Trends, 2004-2008, September 2004; 10InfoTech, InfoTrack for Enterprise Services: Maintenance Services Analysis, January 2005; 11Gartner Magic Quadrant for North American Corporate Telephony, 2005; 12Gartner Magic Quadrant for Corporate Telephony in EMEA, 2005.
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