For Immediate Release: 26-Apr-2007
Media Relations:
Linda Motherwell
Avaya
+61 2 9352 9107
motherwell@avaya.com
Sydney, AUSTRALIA – Pinpointing the
key factor driving the success of Asia-Pacific's largest
and most thriving loyalty marketing company, customer
service is undoubtedly critical for Pinpoint Pty Ltd who
has today selected NSC Enterprise Solutions to upgrade
its existing communications infrastructure to incorporate
Avaya IP telephony with the goal of further exceeding its
customer driven results.
As the undisputed leaders in designing and operating
loyalty programs, Pinpoint has offices in Australia,
China and Taiwan and a client base which includes
leading organisations within the financial services,
pharmaceutical, hospitality, retail and entertainment
industries. According to Wayne Dickie, Pinpoint’s General
Manager, Infrastructure Services, a state-of-the-art,
robust communications platform will play a vital role
in improving the company’s operations allowing it to
continue to deliver award-winning customer-focused
campaigns.
“We are in an exciting growth phase and while our
existing Avaya equipment is still providing excellent
service, we believe upgrading to a new Avaya S8720
media server and Communication Manager 3.1 with
Conversion to IP-Connect will enable us to extend
our service offerings and enhance our customer service
strategy,” he said.
Pinpoint has also added three Avaya Integrated Voice
Response (IVR) systems. Automated voice prompts are
now used to service customer contacts allowing Pinpoint
to provide customers with a fast and efficient means
of adding self-servicing 7 days a week, 24 hours a day.
Depending on the environment, an Avaya IVR can offload
between 5 and 25 percent of the incoming call volume.
“The Avaya solution provides Pinpoint with a robust,
scalable, technologically advanced infrastructure
designed to not only meet the requirements of its
existing customers but also provides a strong platform
for the company’s continued growth,” said Carlton Taya,
Managing Director, Avaya South Pacific.
About Avaya
Avaya Inc. designs, builds and manages communications
networks for more than 1 million businesses worldwide,
including over 90 percent of the FORTUNE 500®. Focused
on businesses large to small, Avaya is a world leader
in secure and reliable Internet Protocol (IP) Telephony
systems and communications software applications and
services.
Driving the convergence of voice and data communications
with business applications - and distinguished by comprehensive
worldwide services - Avaya helps customers leverage
existing and new networks to achieve superior business
results. For more information visit the Avaya website:
www.avaya.com.au
About Pinpoint
In Business since 1984, Pinpoint is Asia-Pacific's
largest and most successful loyalty marketing company
with more than 460 employees and a turnover in excess
of A$300m. Pinpoint has a blue chip client base with
an average tenure of 10 years and includes major
organisations in the banking, insurance, hospitality,
travel, retail, wholesale, manufacturing, real estate and media industry sectors.
About NSC
For more than 17 years, the NSC Group, a wholly Australian
owned and operated company, has specialised in the design,
implementation, management, and maintenance of highly
sophisticated IP Telephony solutions. The NSC Group has
two major subsidiaries - NSC Enterprise Solutions which
offers business services, applications and solutions for
converged voice and data networks, contact centres, customer
relationship management, interactive voice response, unified
messaging, outbound diallers and multi-service networks and
NSC Carrier Technologies which was established in response
to the growing number of projects involving the supply and
integration of specialised technologies to the carrier market.
Further information is available at www.nsc.net.au
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