For Immediate Release: 25-Aug-2006
Media Relations:
Adeline Tan
Avaya
65 6872 8350
tanc@avaya.com
Analyst Inquiries:
Roy Wakim
Avaya
65 6872 8328
wakim@avaya.com
Singapore – Avaya
has unveiled the new version of its Internet protocol
(IP)-based teleworker solution with expanded open network
interoperability, enabling more businesses to quickly
and cost-effectively deploy headquarters-quality communications
to their remote workforce. Avaya VPNremote® for IP Phones
2.0 is a software solution that lets businesses easily
embed virtual private network (VPN) capabilities into
Avaya IP phones, providing employees working at home
or in temporary locations with the same enterprise-class
IP communications experienced in a corporate office.
With this new version, Avaya VPNremote phones now support
VPN environments of Cisco Systems and Juniper Networks.
Teleworkers – employees working in remote locations
away from their company’s main office – can install
a VPNremote IP phone in their home with minimal equipment
or IT assistance. This is similar to how a laptop PC
is connected for secure remote access via the Internet,
requiring just a power source, a broadband router and
a password. With this unique solution, businesses have
a simplified, more cost-effective way to boost the productivity
of teleworkers and drive greater business continuity
in an emergency.
Expanding the solution to now interoperate with third-party
VPN environments reinforces Avaya’s commitment to delivering
open standards-based solutions that can be easily deployed
on multi-vendor networks.
Improving IT Administration of Teleworkers with New
QoS Capabilities
The first version of the Avaya VPNremote IP phone debuted
in December 2005, with features identical to phones
found in a corporate headquarters or contact center.
These offer employees working in homes, branches and
remote locations easy access to capabilities such as
a speakerphone, superior voice quality, enterprise telephony
functions such as transfer and conferencing, and Web-based
access to information.
In addition to expanded interoperability, the new version
of the Avaya VPNremote phone adds advanced Quality of
Service (QoS) monitoring capabilities that enable an
off-site IT administrator to remotely monitor the connectivity
and voice quality of a remote user’s communications.
The user can get QoS measurement information directly
from the phone, which can then be relayed on to the
IT administrator. This capability helps administrators
provide teleworkers with the same level of VoIP management
provided to in-headquarters employees.
Telecommuting on the Rise
The number of telecommuters and home-based workers is
expected to continue rising over the next few years,
according to IDC Research. By 2009, 582.5 million workers
in the Asia Pacific region (excluding Japan), or 31.1%
of this region’s workforce, will be telecommuting.1
“Teleworking helps to bring about a more satisfied and
efficient workforce while enabling employees to remain
connected to customers and colleagues in the event of
a disaster. As the teleworker population grows, more
businesses will have to provide communications solutions
that not only address the needs of remote employees,
but also enhance their overall user experience,” said
Mr. Tom Cheong, Managing Director, Asean, Avaya Asia
Pacific. “Avaya VPNremote makes working from home or
a remote location easier than ever, and does so in a
way that is consistent with headquarters-quality communications.”
"Companies in the Asia-Pacific are rapidly embracing
telecommuting as a trend to help attract and retain
the best talents, offering them more flexibility to
work more efficiently and productively. Avaya's teleworker
solution assumes a greater significance in the highly
fragmented Asia Pacific region. The region comprises
several small countries and many organizations, including
multinationals, often have a handful of sales personnel
working remotely from several locations distributed
across the region. The IP teleworker solution will help
these remote users leverage on the complete communication
applications that were traditionally available only
to users in the headquarters," said Mr Manoj Menon,
partner at Frost & Sullivan.
Expanding the solution to now interoperate with third-party
VPN environments also reinforces Avaya’s commitment
to delivering open standards-based solutions that can
be easily deployed on multi-vendor networks.
Avaya VPNremote for Avaya 4600 Series IP Telephones
can be obtained by purchasing the Avaya VPNremote software,
which can then be integrated into an Avaya 4600 series
IP phone. The models supported are: 4610SW, 4620SW,
4621SW, 4622SW IP CallMaster® and the 4625SW.
1Source, IDC Worldwide Mobile Worker Population 2005-2009 Forecast and Analysis. Doc. #34124 October 2005
About Avaya
Avaya Inc. designs, builds and manages communications
networks for more than 1 million businesses worldwide,
including over 90 percent of the FORTUNE 500®. Focused
on businesses large to small, Avaya is a world leader
in secure and reliable Internet Protocol (IP) Telephony
systems and communications software applications and
services.
Driving the convergence of voice and data communications
with business applications - and distinguished by comprehensive
worldwide services - Avaya helps customers leverage
existing and new networks to achieve superior business
results. For more information visit the Avaya website:
www.avaya.com.au
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