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Avaya and InformationVN to Bring Intelligent Communications Solutions to Enterprises in Vietnam

For Immediate Release: 10-Aug-2006

Media Relations:
Adeline Tan,
Avaya
65 6872 8350
tanc@avaya.com

Ngo Quynh Trang,
InformationVN
84 4 9742618
trang_ngoquynh@informationvn.com.vn

August 10, 2006, Vietnam – Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, has signed an agreement with InformationVN (IVN), a leading IT solutions provider, for IVN to become a member of the Avaya BusinessPartner program, and to deliver and service Avaya’s market-leading enterprise communications to businesses and organizations in the Vietnam market.

Under the terms of the agreement, IVN will provide sales, marketing, distribution and support for Avaya’s enterprise IP telephony and contact center solutions to businesses in Vietnam. Avaya will provide training and certification in the delivery of converged voice and data networking and applications to IVN’s sales force as well as supporting services to enterprises in Vietnam.

"More and more businesses in Vietnam are looking to intelligent communications solutions as the means to improve customer service. Avaya’s proven contact center and IP telephony solutions can help them rapidly link people, processes and information securely and reliably over any network,” said Mr. Sutas Kongdumrongkiat, Avaya Country Manager, Vietnam. “As such, enterprises can be more innovative in their service offerings and enhance productivity while maintaining consistency in their service delivery.”

According to global growth consulting company, Frost & Sullivan, Vietnam’s enterprise telephony market is expected to grow at a compound annual growth rate (CAGR) of 26.4 percent from 2005 to 2012, to reach US$66.4 million by end-2012.

Through collaboration with another Avaya BusinessPartner, Sun Ivy & NSE Inc., Avaya already counts numerous governmental organizations, multinational corporations and local enterprises among its enterprise telephony customers in the country. With the addition of IVN to the BusinessPartner program, Avaya is better positioned to serve telecommunications, banking, financial services and insurance businesses, which are increasingly utilising IT as a competitive differentiator.

"IVN broadens our base and positions us for the future. With their expertise in the ICT industry, as well as their solid customer base and channel network in Hanoi and Ho Chi Minh City, they will help extend the successful relationship Avaya has built in serving Vietnam-based enterprises and greatly enhance our reach in this growing market,” Mr. Kongdumrongkiat added.

“IVN is delighted to be a value-added BusinessPartner of Avaya, the global leader in contact center and enterprise IP telephony solutions. With this collaboration, we look forward to bringing best-of-breed solutions to meet the growing needs different industries in Vietnam,” said Mr. Nguyen Chi Thanh, Managing Director of IVN.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) Telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.au

About InformationVN
InformationVN (IVN) provides information infrastructure to companies in Vietnam while helping them to maximize the value of their information at the lowest total cost, as well as streamline their communications internally and externally for maximum business and operational effectiveness. Their aim is to be a value-added distributor, combining the strengths of their marketing skill set and professional services, together with the extensive reach of their channel partners. IVN’s international business partners include Avaya and EMC. The company continuously strives for strong partner satisfaction by providing the best support, joint marketing activities and best business profit.

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