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Call
Center vs. Contact Center
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Read this topic
and learn what's possible for your call center
and contact center. Browse through white papers,
customer case studies, brochures, and more. |
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Tapping into Your Organization's Expert Resources
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Customers are expecting deeper levels of support and knowledge from contact center
agents. SIP has the answer: learn how Presence and multi-media interactions can help your customers connect to the
experts in your enterprise. |
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SIP
and IP Impacts on the Contact Center
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What are the
ways Session Initiation Protocol (SIP)and IP Telephony
benefit the contact center? Read how SIP can provide
an open modular architecture and simplify Computer
Telephony Integration. |
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Avaya Positioned in Leaders Quadrant
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Gartner Magic Quadrant for Interactive Voice Response Systems and Enterprise Voice Portals, 2008, positions Avaya in Leaders Quadrant. Report evaluates vendors on completeness of vision and ability to execute. |
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Contact
Centers for Dummies
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Get step-by-step
guidance from two expert authors of the Dummies
books. This free limited edition from Avaya tells
you all about call centers and how to improve
them. |
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Join the Discussion at The Blog
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Read Zack Taylor's strategic views and thought starters on customer service. See what's happening as Andy Green brings you news with perspective, trends that matter, and real world advice. Then tell us your ideas! |
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Telesales Up at Air China
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Air China selected Avaya Interaction Center to get its eticket program off the ground. Result: telesales revenue is up 300%. |
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| The Value Of Contact Centers |
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