Avaya has partnered with Callcentres.net to conduct research throughout Australia, New Zealand, Singapore, China, Japan and Korea that will measure the customer's experience, customer loyalty and ideally what the customer wants from a contact centre, all from the customer's point of view.
Dr Catriona Wallace, Director, Callcentres.net will be presenting the findings from this unique study, the first of its kind in Australia and New Zealand.
Sydney
Date: Thursday 8 November 2007 Time:
7:30am - 9:30am
IP Telephony
Contact
Centers
Unified
Communications Enabled
Date: