Avaya has partnered with Callcentres.net to conduct research throughout Australia, New Zealand, Singapore, China, Japan and Korea that will measure the customer's experience, customer loyalty and ideally what the customer wants from a contact centre, all from the customer's point of view.
Dr Catriona Wallace, Director, Callcentres.net will be presenting the findings from this unique study, the first of its kind in Australia and New Zealand.
Melbourne
Date: Friday 2 November 2007
Time:
7:30am - 9:30am
Venue: Crown Convention Centre, 8 Whiteman Street, Southbank
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